猫咪头条

Member Services

Local:听713.295.2300听Toll-Free:听1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired

8:00 am 鈥� 5:00 pm, Monday- Friday, excluding state-approved holidays. Access your online 24 hours a day, seven days a week. Information is available in English and Spanish.

Call us to get an interpreter.听In case of an emergency, call 9-1-1 or go to the nearest hospital. Also call for pharmacy and dental information.

Service Coordination
Local:听713.295.5004听Toll Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired

Service Coordination Team is available 8:00 am 鈥� 5:00 pm, Monday- Friday, excluding state approved holidays.

After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.

In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1.

Toll-Free: 1.877.343.3108 | TTY 7-1-1 for Hearing-Impaired

Crisis Hotline: 24 hours a day, 7 days a week. Information is available in English and Spanish.

Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital.

Service Coordination Team is available 8:00 am – 5:00 pm, Monday- Friday, excluding state approved holidays. After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.

Toll-Free: 1.800.206.9052听 | TTY 7-1-1 for Hearing-Impaired

Hours of operation: 24 hours a day, 7 days a week听

Information is available in English and Spanish. Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital.

FCL Dental
Phone: 1.877.727.9570
Web site:听

Questions
罢辞濒濒-贵谤别别:听1.800.964.2777 | TTY 7-1-1 for Hearing-Impaired

8:00 am 鈥� 6:00, pm Monday- Friday, excluding state-approved holidays.

How to enroll
To enroll in the Texas STAR+PLUS Program, call the Program Help Line toll-free at 1.800.964.2777 (TTY 7-1-1 for Hearing-Impaired). You will receive assistance with the enrollment process for the STAR+PLUS Program. Trained representatives are available to provide information on program eligibility, guide you through the application process, and help answer any questions you may have related to the program鈥檚 benefits and requirements.

8:00 am 鈥� 6:00 pm, Monday- Friday, excluding state-approved holidays.

How to Apply
Call the STAR+PLUS Program Help Line toll-free at 1.800.964.2777 (TTY 7-1-1 for Hearing-Impaired), 8:00 am 鈥� 6:00 pm, Monday- Friday, excluding state-approved holidays.

You can also call Member Services if you have questions or need assistance toll-free at 1.888.435.2850 (TTY 7-1-1 for Hearing-Impaired), 8:00 am 鈥� 5:00 pm, Monday- Friday, excluding state-approved holidays.

As a Member, you have the right to ask for an appeal if you disagree with 猫咪头条鈥檚 answer or if you believe we made a mistake in denial of your requested medical services. You may ask for an appeal or call 猫咪头条 Member Services to help in writing your appeal for submission to the Medical Appeals Department. Call 猫咪头条 Member Services at 1.888.435.2850 or send your appeal to:

猫咪头条, Inc.
Attention: Medical Affairs-Medical Appeals Department
4888 Loop Central Drive, Suite. 600
Houston, TX 77081
Phone: 713.295.2300 or toll-free at 1.888.435.2850 or TTY 7-1-1
Fax: 713.295.7033

You may mail your Behavioral Health appeal to the address below:

猫咪头条 Texas, Inc.
Attention: Medical Affairs-BH Appeals
P.O. Box 1411
Houston, TX 77230
713.295.2300 or toll-free at 1.888.435.2850 or TTY 7-1-1
Fax: 713.576.0394/ Attention: BH Appeals Coordinator

For current authorized services to continue, you must file the appeal on or before the later of:

• 10 calendar days after the date we mail you our notice of the Action
• The date the proposed Action will be effective.

Can I ask for a State Fair Hearing?

If you, as a Member of the health plan, disagree with the health plan鈥檚 decision, you have the right to ask for a State Fair Hearing.

You may name someone to represent you by writing a letter to the health plan telling them the name of the person you want to represent you. A provider may be your representative. If you want to challenge a decision made by your health plan, you or your representative must ask for the State Fair Hearing within 120 days of the date on the health plan鈥檚 letter with the decision. If you do not ask for the State Fair Hearing within 120 days, you may lose your right to a State Fair Hearing.

To ask for a State Fair Hearing, you or your representative should either send a letter to the health plan at

猫咪头条 Texas, Inc.
Medical Appeals Department-Medical Affairs
4888 Loop Central Drive, Suite. 600
Houston, TX 77081
Phone: 713.295.2300 or toll-free at 1.888.435.2850 or TTY at 7-1-1
Fax: 713.295.7033

If you ask for a State Fair Hearing within 10 days from the time you get the hearing notice from the health plan, you have the right to keep getting any service the health plan denied, at least until the final hearing decision is made. If you do not request a State Fair Hearing within 10 days from the time you get the hearing notice, the service the health plan denied will be stopped.